Following Lanka e news’ exposure Dialog changes its ‘Reeri yaka’ policy - turns human and humane !

(Lanka-e-News- 20.May. 9.30PM) Following the Lanka e news exposure a day ago that the Dialog Co. was following a policy of Reeri yaka (mad devil) by  disconnecting the mobile phone lines of its customers at the most crucial time during the period the country was ravaged by natural disasters , and when communication system was most paramount , the Dialog Co. which opened its eyes to its egregious blunder  has raised the credit limit of its customers before disconnection  by Rs. 500.00, according to reports reaching Lanka e news.

We pinpointed , among those many who were facing abysmal and acute despair owing to  the tragedy that suddenly struck the country , a mere phone call may have been all that mattered to save a precious life . Hence we blamed  this cruel and wicked  action of Dialog Company  and criticized its ruthless Reeri yaka attitude. A majority of the people expressed their views in support of our criticisms.

In any event we thank Dialog Co. for at least responding to our  report belatedly by making amends. After the Dialog Co. took action following the Lanka e news report , the Mobitel Co. too has raised the loan limit before disconnection of its customers.

Even in countries which are considered as dictatorial by many Sri Lankans , the phone service companies do not disconnect the lines of their customers because their  credit limit has been exceeded. Only the call originating facility is terminated. Even in such instances, the facility to take calls to ambulances , or emergency alias SOS numbers  are not withdrawn.

Truly speaking, it is unjustifiable to charge for calls received , as well as cutting off the receiving calls because the caller is paying for the call . Therefore  charging at both ends is unreasonable and it is only an unscrupulous inferior quality  businessman who will resort to that plunder. They are those using razors with both edges sharpened to slit the throats of the customers not once, but twice over !
 

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by     (2016-05-20 15:55:12)