Travails Of Travelling With Emirates
By Bandula Kothalawala –July 2, 2015
Dr. Bandula Kothalawala
I wish to express extreme disappointment and disgust over the treatment I received at the hands of Emirates on EK006 and EK654 on 4 June 2015 from London to Colombo via Dubai.
I am a disabled person on a wheelchair. I made the booking after carefully reading the advice from the airline for passengers with special needs and complied with it. Emirates says, inter alia, on its website:
We provide storage for one passenger’s collapsible, manual wheelchair in the aircraft cabin on many Emirates aircraft on a first-come first-served basis, if you request for pre-boarding assistance at the departure gate. If you wish to take your own wheelchair to the gate, you must arrive at the gate at least 60 minutes prior to departure.
Wheelchairs or assistive devices that are too large or heavy to be accommodated in the aircraft cabin will be carried in the hold.
